At Rio Grande Valley Brain & Spine, our board-certified neurosurgeons provide meticulous and compassionate care. We know that details and expertise are vital when it comes to the brain and spine. Our doctors are greatly involved in managing the patient's journey and surgical procedures. We follow a multidisciplinary approach and coordinate with referring physicians and specialists to ensure everyone is working together with the same goal of the best patient outcome. It is important the patient understands the care plan and feels supported throughout the process of getting them back to doing the things they love. It is our overall goal to provide the leading care in the diagnosis and treatment of the full spectrum of neurological conditions.
Each patient’s experience at our practice is important to us. As we strive to provide the highest level of care, we value feedback on all aspects of the patient experience. This Medical GPS patient experience survey measures patient satisfaction from the time the appointment was made to the time the patient spent with the provider.
Recommend: The Recommendation rating reflects patients’ overall likelihood of recommending their provider to friends or family members.
Exam Thorough: The Exam Thorough rating reflects how satisfied patients were at the thoroughness and completeness of their examination and treatment.
Provider Answers: The Provider Answers rating shows the level of patient satisfaction on how the provider was able to answer questions and fully explain treatment.
Provider Concern: Provider concern measures the extent to which patients agree they were treated with courtesy, respect and concern throughout the entire examination.
Wait Reasonable: This rating measures patient satisfaction on the total time spent waiting for the provider.
